Refund policy
Return & Refund Policy
At Tellenkart, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a simple and customer-friendly return and refund process.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned with original packaging and tags (if applicable)
- Proof of purchase (order number or receipt) is required
- The return request must be raised within the specified return timeframe
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
- You can request a return within 5–7 Days of receiving your order
- Requests made after this period may not be accepted
3. Return Process
To initiate a return:
1. Contact us at support@tellenkart.in with your order details
2. Provide reason for return and images (if applicable)
3. Our team will review and approve your request
4. Once approved, return instructions will be shared
4. Refund Process
- After receiving and inspecting the returned item, we will notify you of the approval or rejection
- If approved, the refund will be processed within 5–7 Days
- Refunds will be issued to the payment method selected by the customer at the time of submitting the return request or the original payment method, as applicable
5. Exchange Options
- We offer exchanges for eligible items (e.g., size or damaged products)
- Exchange requests must be made within 5–7 Days
- Exchanges are subject to product availability
- Exchanges are provided without any additional return handling fee
6. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please contact us within 5–7 Days of delivery
- Share clear images or videos as proof
- We will offer a replacement or full refund after verification
7. Non-Returnable Items
The following items are not eligible for return:
- Used or worn products
- Items without original packaging
- Products purchased during clearance or special sale (if mentioned)
- Personal care items (if applicable)
8. Return Shipping & Handling Costs
- A small return handling fee of 15% of the order value will be applicable on all return requests
- This fee helps cover reverse logistics, quality checks, and processing costs, allowing us to maintain efficient service and fair pricing
- Shipping charges (if any) are non-refundable unless the return is due to our error
9. Delays & Processing
- Return and refund timelines may vary depending on logistics and inspection time
- We appreciate your patience during the process
10. Contact Us
For any return or refund queries, please contact us:
📧 Email: support@tellenkart.in
Thank you for shopping with Tellenkart! We value your trust and strive to provide the best service possible.