Privacy policy

Privacy Policy

This Privacy Policy describes how Tellenkart ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following types of information:

a. Personal Information

- Name

- Email address

- Phone number

- Shipping and billing address

- Payment details (processed securely via Razorpay)

b. Order Information

- Products purchased

- Order history

- Transaction details

c. Device & Usage Information

- IP address

- Browser type

- Device information

- Pages visited and time spent on our website

2. How We Use Your Information

We use the collected information to:

- Process and fulfill your orders

- Send order confirmations and updates

- Provide customer support

- Improve our website and services

- Send promotional offers (only if you opt-in)

- Prevent fraud and ensure security

3. Cookies

We use cookies and similar tracking technologies to:

- Enhance user experience

- Remember your preferences

- Analyze website traffic

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Third-Party Services

We may share your information with trusted third-party services, including:

- Payment gateways (e.g., Razorpay, Stripe, etc.)

- Shipping and logistics partners

- Marketing and analytics tools (e.g., Google Analytics, Facebook Pixel)

These third parties only use your information as necessary to perform their services and are obligated to keep your data secure.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information:

- Secure payment processing

- SSL encryption

- Restricted access to sensitive data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a user, you have the right to:

- Access your personal data

- Request correction of inaccurate information

- Request deletion of your data (subject to legal obligations)

- Withdraw consent for marketing communications

To exercise these rights, please contact us at support@tellenkart.in.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

📧 Email: support@tellenkart.in

 

By using our website, you consent to our Privacy Policy.